Welcome to Toko Shop’s FAQ page! We’re here to help you navigate your magical shopping experience. Based on our Disney-inspired fashion and accessories for all ages, we’ve compiled answers to common questions about products, shipping, returns, and more. If you don’t find what you’re looking for, feel free to reach out to our friendly support team!
Product Questions
1. What types of products do you offer?
We specialize in Disney-themed fashion and accessories, including items from categories like Adult Fashion, Baby Clothing, Kids Fashion, Disney Ears, Loungefly bags, and Uniquely Asia collections. Our products are designed to bring magic and style to everyday life for all age groups, from babies to adults.
2. Are your products authentic and high-quality?
Absolutely! We pride ourselves on offering authentic, high-quality Disney-inspired items. Each product, from limited-edition Disney ears to kids’ sleepwear, is carefully selected and packed to preserve its enchantment and durability.
3. Do you have size guides for clothing?
Yes, we provide size guides for our clothing lines (e.g., Women’s Clothing, Men’s Clothing, Kids Clothing). Check the product pages for detailed size charts to ensure a perfect fit. If you need assistance, email us at [email protected].
Shipping and Delivery
4. Where do you ship to?
We ship globally to bring magic to doorsteps everywhere! However, due to logistical constraints, we currently cannot deliver to Asia and some remote areas. Based in Rockford, US, we use reliable carriers like DHL, FedEx, and EMS.
5. What are your shipping options and times?
- Standard Shipping: Costs $12.95 via DHL or FedEx; delivers within 10-15 business days after shipment. Ideal for quick surprises!
- Free Shipping: Available for orders over $50 via EMS; delivers within 15-25 business days after shipment. Perfect for larger orders.
6. How can I track my order?
Once your order is shipped, we’ll send a confirmation email with tracking details. You can follow your package’s journey from our hands to yours!
Returns and Exchanges
7. What is your return policy?
We offer a hassle-free return policy within 15 days of delivery. If something doesn’t fit your vision, contact our support team at [email protected], and we’ll guide you through the process to ensure a smooth experience.
8. Are there any items that cannot be returned?
Due to their nature, limited-edition items like certain Disney ears may have specific return conditions. Please check the product description or contact us for details.
Payment and Account
9. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for a secure and convenient checkout experience. Your payment information is protected to let you focus on the fun of shopping!
10. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders faster and enjoy future promotions. It’s quick and easy!
General Support
11. How can I contact customer service?
Reach out to us via email at [email protected]. Our team is here to assist with any questions, from product inquiries to delivery issues. We aim to respond within 24 hours.
12. Do you offer discounts or promotions?
Yes! We occasionally run promotions, especially for collections like Disney Parks or Kids Swim Shop. Sign up for our newsletter or follow us on social media to stay updated on magical deals.
Still have questions? Email us at [email protected]—we’d love to help you make every day a little more magical!