Term and Conditions

Welcome to Toko Shop! We’re delighted to have you visit our magical marketplace of Disney-inspired fashion and unique finds for the entire family. These Terms and Conditions outline the rules and guidelines for using our website and making purchases. By accessing our site and making a purchase, you agree to these terms.

1.1 Eligibility

To make purchases on our website, you must be at least 18 years old or have parental consent. By using our site, you confirm that you meet these requirements.

1.2 Account Information

When creating an account, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

1.3 Prohibited Activities

You agree not to:

• Use our website for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to any part of our website
• Interfere with the proper functioning of the website
• Use any automated systems to extract data from our website

2.1 Product Descriptions

We strive to accurately display our products, including colors, designs, and features. However, slight variations may occur due to monitor settings and photographic lighting. If a product does not meet your expectations, please refer to our Returns Policy.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice. If an item becomes unavailable after you place an order, we will notify you and refund any payments made for that item.

2.3 Disney-Inspired Items

Our Disney-themed products (including Disney Ears, Disney Parks, and Disney Pride collections) are inspired by but not directly affiliated with The Walt Disney Company. These items are created with love for Disney fans by Disney fans.

3.1 Order Process

Placing an item in your cart does not reserve that item. Orders are only confirmed once payment is processed and you receive an order confirmation email.

3.2 Pricing

All prices are listed in US dollars. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

3.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your complete payment card information on our servers.

3.4 Order Confirmation

After placing an order, you will receive an email confirmation. Please review this carefully and contact us immediately at [email protected] if there are any errors.

4.1 Processing Time

Orders are processed within 1-2 business days. Processing times may be longer during holiday seasons or promotional periods.

4.2 Shipping Methods

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx. Delivery within 10-15 business days after shipment.
• Free Shipping: Available on orders over $50 via EMS. Delivery within 15-25 business days after shipment.

4.3 Shipping Destinations

We ship globally, with some exceptions in parts of Asia and remote areas. If we cannot ship to your location, we will notify you and issue a refund.

4.4 Delivery Issues

While we strive for timely delivery, shipping times are estimates and not guaranteed. We are not responsible for delays caused by carriers or customs. If your package appears lost in transit, please contact us at [email protected].

4.5 Import Duties and Taxes

International customers may be subject to import duties and taxes. These charges are the customer’s responsibility and are not included in the product or shipping costs.

5.1 Return Policy

We accept returns and exchanges of most unworn, unwashed, and unused items in their original packaging with all tags attached within 15 days of delivery.

5.2 Non-Returnable Items

Due to hygiene reasons, we cannot accept returns on:

• Disney Ears (due to their close-fitting nature)
• All items from the Kids Swim Shop collection

All sales on these items are final.

5.3 Return Process

To initiate a return or exchange:

1. Email our customer care team at [email protected] within 15 days of receiving your order
2. Include your order number and item details
3. Wait for approval and a Returns Authorization Number
4. Ship the item back to the provided address using a tracked service

5.4 Refunds

After we receive and inspect your return, we will process your refund within 3-5 business days. The refund will be issued to your original payment method. Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility.

6.1 Our Content

All content on this website, including text, graphics, logos, and images, is the property of Toko Shop or our content suppliers and is protected by international copyright laws.

6.2 Disney Properties

Disney characters, names, and related indicia are trademarks of The Walt Disney Company. Our use of these properties falls under fan-inspired creation and is not an official affiliation.

6.3 User Content

By submitting reviews, photos, or other content to our website, you grant us a non-exclusive, royalty-free license to use, reproduce, and display that content for promotional purposes.

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our website, you consent to our collection and use of information as described in our Privacy Policy.

Toko Shop shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our website or products. Our total liability for any claim related to your use of our website or products shall not exceed the amount you paid for the product(s) in question.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

These Terms and Conditions are governed by the laws of the United States. Any disputes shall be resolved in the courts located in the United States.

If you have any questions about these Terms and Conditions, please contact us:

Thank you for taking the time to review our Terms and Conditions. We’re committed to providing you with a magical shopping experience!

– The Toko Shop Team